News & Events

Monday, November 12

Premier Bank branches will be closed in honor of Veterans Day. 

Text Fraud Alerts

Keeping your account safe and secure is our highest priority. We’re adding Text Fraud Alerts as part of our debit card protection program.

If you have a Premier Bank debit card, you’ll soon begin receiving text alerts when suspicious activity is detected on your debit card. If you receive a “Fraud Alert,” reply “Yes” or “No” to confirm or deny the activity.

  • If you reply “No” (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.
  • If you reply “Yes” (the activity was legitimate), you can continue to use your debit card as normal.
  • NOTE:  If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.

Text message alerts from: 72718

Automated phone calls from: (855) 219-5399

 

Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic, and text message alerts are free.  

If you have any questions or ever see a suspicious transaction on your debit card, please call your local branch.

Important: We will never request card or account information via text, phone or email.

SHAZAM is our debit card processor.

 

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  • Automatically receive email alerts about your card transactions
  • Check your balance
  • Turn on and off your card without affecting previous transactions if your card is stolen or is temporarily misplaced

Download the Shazam Bolt application for free from iTunes®.

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