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Online Banking is a safe, simple and secure way to manage your accounts using a personal computer whenever it is convenient. You have access to your Premier Bank accounts 24 hours a day 7 days a week. It allows you to conduct a variety of banking functions FREE. Apply today for convenient, secure Online Banking with Premier Bank. With your enrollment you will receive an Online Banking Access ID and password in the mail and begin enjoying the benefits and features of www.epremierbank.com.
ONLINE BANKING FREQUENTLY ASKED QUESTIONS (FAQ)
How do I sign up for Online Banking?
You may want to check the status of you CAPS lock. Passwords and Access ID’s are case sensitive. Make sure you are using the correct password, you are allowed three attempts to log in successfully. If you failed after three attempts you will be locked out of your account for 30 minutes, then you will be given three more attempts before being locked out permanently. If you are unsure of your password, contact the bank at (712)476-9100 to reset your password.
If you have not used your Online Banking account within the last 13 months, your account may have been deleted from the system because you were considered inactive. To prevent this from happening, make sure that you log into Online Banking at least once a month.
Is there online help available?
Yes, should you require additional assistance; Online Help is your best solution. It’s convenient, simple to understand, and structured in a format that enables you to find the information you need quickly. Help is available upon a successful log in to Online Banking by clicking the Help button at the top of your Online Banking page. Help is divided into three parts, Contents, Index, and Search. You may also reference the Premier Ecom User Guide. It details the many features and benefits of online banking.
What is the difference between an express transfer and a scheduled (recurring) transfer?
- An Express Transfer can be performed from any page in Online Banking, and is a single and immediate transfer of funds from any one account to another; the debit and credit will occur on the same business day.
- A Scheduled (Recurring) Transfer is a repeated transfer of funds over a designated period of time. For example, you can schedule a recurring transfer weekly, bi-weekly, monthly, bi-monthly, quarterly, semi-annually or annually. The debit occurs on the day the transfer is scheduled and the credit occurs on the following business day as a backdated transaction.
Can the joint member on my account use Online Banking?
The joint accountholder can access the account online; however they will have to submit an application so we may assign them their own Access ID and Password.
How do I sign off Online Banking?
For maximum security, we recommend that you sign off each time you are finished using Online Banking. To sign off, just click on the log off button. If you forget to do so, the “time out” feature will automatically sign you off after 30 minutes.
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